Limited or no online document submission options.
Document upload occurs as part of the initial application process. Applicants may perform online bulk upload using native in-browser drag/drop functionality. POSSE PLS uses document checklists to prompt applicants for the document types they can submit. Administrators can define these checklists, including providing sample documents and setting up rules to identify required documents. Administrators can […]
Current system architecture is unable to support the provision of low code tools facilitating the quick, easy design and deployment of citizen services by non-technical business users.
POSSE WebUI empowers non-technical business users with no coding expertise to quickly and easily create winning webpages and customer experiences. An initial template gallery, with usability principles based on Google’s Material Design standards, provides the perfect foundation to start. From there, business users can quickly customize each page layout specific to your customer experience needs, […]
Current digital services are not optimized for web responsiveness and mobile compatibility resulting in a poor user experience and unacceptable error rates from online submissions.
The existing POSSE PLS Public Portal, built using WebUI, delivers a modern and fully responsive experience out-of-the-box. Empowered by POSSE’s workflow optimization capabilities, efficient user interfaces effortlessly automate your business rules and compliance requirements within the overall wizard logic: presenting new information, queries and reminders, as needed, to guide customers to efficient task completion. Feature-rich […]
Business users are unable to transact utilizing a unified account profile, requiring the user to maintain multiple logins, passwords, bookmarks, etc..
Through POSSE’s online Citizen Portal, citizens can self-manage their searches, queries, complaints, etc., without registering a profile. However, frequent users will be able to create their own online profiles, update contact information, submit applications, request inspections, receive notifications, make payments, view history and project status – all from their own dashboard. Additionally, OAuth integration enables […]
Web services that do exist are not properly integrated, requiring users to navigate between different service locations utilizing inconsistent user experiences.
Civic populations weaned on the 24/7/365 convenience of modern online services now bring similar expectations to their government service experience. POSSE PLS’ proven ability to support the creation of ‘one-stop’ citizen service portals empowers government agencies to close the service gap between public and private sector customer experiences. Automation-guided online service wizards and convenient online […]
Citizen services are not consolidated within an accessible citizen portal affording users the ability to complete transactions on a 24/7/365 basis using the device of their choice.
The POSSE PLS Public Portal offers a broad range of public services in a single online portal. Public users can, for example, apply for permits and licenses, schedule inspections, upload documents, and make complaints. The Public Portal is extensible without vendor involvement via the Stage configuration application. With POSSE’s fully responsive design, screen sizes automatically […]
Current service model is overly dependent on service desk paradigm requiring ongoing staff allocation and infrastructure maintenance, depreciation, and public health compliancy.
A ‘Powered by POSSE’ public portal guides an individual or organization through all steps of the permit or license application process, including application details, required documents, and permit application fees. Permits can be created electronically and printed directly by the applicant. Applicants can also request inspections when ready and immediately review inspection results when complete.
System unable to create and apply an algorithm-based “Risk Assessment Program” (or “RAP”) to optimize resource allocation and ‘auto-approvals’ for low risk permitting & licensing scenarios.
Modern permitting & licensing systems, such as POSSE PLS, include an ability to create and apply algorithm-based “Risk Assessment Program” (or “RAP”) paradigms to your business so that staff can quickly assess at any given time where inspections and enforcement efforts should be focused. Further automation can be used to manage frequency of inspections cycles […]
System unable to support associated business functions such as generating work orders, tracking task progress, preparing reports and other documentation.
POSSE PLS includes such items as work orders, tracking task progress, etc., natively within the base application.
System unable to ensure automated compliance with GDPR and other citizen data protection initiatives.
Within POSSE PLS each customer’s data is separate from the other, a single tenant approach which is inherently more secure than the co-mingling of customer data which exists in a multi-tenant deployment. Moreover, with data isolated in this fashion, a single-tenant solution is more conducive to meeting post GDPR compliancy requirements, including the rigorous requirements […]