Civic populations weaned on the 24/7/365 convenience of modern online services now bring similar expectations to their government service experience. POSSE PLS’ proven ability to support the creation of ‘one-stop’ citizen service portals empowers government agencies to close the service gap between public and private sector customer experiences. Automation-guided online service wizards and convenient online payment reduces operational reliance on physical service infrastructure. Moreover, the single account/multi-services model seamlessly creates a deep data repository facilitating robust operational and KPI reporting to efficiently assess and iterate new service workflows going forward.