Through POSSE’s online Citizen Portal, citizens can self-manage their searches, queries, complaints, etc., without registering a profile. However, frequent users will be able to create their own online profiles, update contact information, submit applications, request inspections, receive notifications, make payments, view history and project status - all from their own dashboard. Additionally, OAuth integration enables users to access the portal with their existing Google, Microsoft or Facebook accounts.
The POSSE LMS Public Portal offers a broad range of public services in a single online portal. Public users can, for example, apply for permits and licenses, schedule inspections, upload documents, and make complaints. The Public Portal is extensible without vendor involvement via the Stage configuration application. With POSSE’s fully responsive design, screen sizes automatically adjust and are presented for optimal viewing for the device being used to access the Public Portal - smartphone, tablet or PC.
The existing POSSE LMS Public Portal, built using WebUI, delivers a modern and fully responsive experience out-of-the-box. Empowered by POSSE’s workflow optimization capabilities, efficient user interfaces effortlessly automate your business rules and compliance requirements within the overall wizard logic: presenting new information, queries and reminders, as needed, to guide customers to efficient task completion. Feature-rich dashboard layouts enable customers to quickly assess current task priorities from pertinent ‘to do’ lists, status changes, and applications in progress. User interfaces empower business users to complete tasks in their preferred order by entering information ‘as they have it.’ Within this mobile friendly self-service portal, citizens & developers working in the field can save multiple tasks in draft status, updating their permit applications, inspection requests, license submissions, and more, as updated information is made available.
A powerful toolset for agile customer portal provision, POSSE WebUI empowers government agencies to leverage the award-winning workflow automation capabilities of the POSSE Platform, in addition to a suite of feature rich COTS+ solutions for land management, alcoholic beverage control, and enterprise licensing. The result is a total product solution for elevating the quality of citizen self-service from internal business rules and workflow optimization through to external service delivery across all devices and customer touchpoints. Utilizing POSSE, our award-winning, workflow automation platform, WebUI seamlessly integrates error-free governance of your business rules within streamlined user experiences. An initial template gallery, with usability principles based on Google’s Material Design standards, provides the perfect foundation to start. Leveraging the React JS framework popularized by Facebook, POSSE WebUI delivers familiar user experiences that naturally flow the end user from initial task selection to final task completion. The end-result is intuitive, prompt-guided customer portals featuring embedded language translation and data-driven business logic within each presentation layer. Clean and concise web responsive interfaces enable immediate ‘action identification’ for the end user, whether working from their desktop or remotely via a tablet or smartphone.
A ‘Powered by POSSE’ public portal guides an individual or organization through all steps of the permit or license application process, including application details, required documents, and permit application fees. Permits can be created electronically and printed directly by the applicant. Applicants can also request inspections when ready and immediately review inspection results when complete.
POSSE WebUI empowers non-technical business users with no coding expertise to quickly and easily create winning webpages and customer experiences. An initial template gallery, with usability principles based on Google’s Material Design standards, provides the perfect foundation to start. From there, business users can quickly customize each page layout specific to your customer experience needs, using the simple ‘drag and drop’ features of the POSSE WebUI Layout Painter. Once you configure a business process, you can modify it further as requirements and processes evolve. More complex workflow settings are implemented using the POSSE Stage configuration tool. IT staff can manage every aspect of configuration using a drag-and-drop interface. Fields can be added, workflows altered, and business rules added or modified as needed without needing to engage the vendor.
Designed to meet the needs of planning applicants and the community as a whole, POSSE LMS Planning can notify surrounding property owners of any relevant activity. The “buffered notification” process uses the power of GIS to automatically identify surrounding parcels within a user-defined range and create automated mail-outs for all property owners.
POSSE provides the ability to create, upload, and store documents and link them to any entities in the system. When a staff user searches for a permit, all associated documents—including application documents, inspection reports, permits, review notes, etc.—are accessible to the user. Document records can have any number of associated data attributes, including document type information, relevant dates, and associated notes. Searches for documents can reference any of these associated data attributes. The POSSE Archival Document Datastore (PADD) archives “stale” documents at a pre-determined interval into a separate document database. The documents in this database are dynamically linked to the associated business process in the Production and multiple other POSSE databases, providing historic documents with location transparency. POSSE also supports the ability to integrate directly with a third-party document management system. Any documents stored in the external document management system are directly linked from within POSSE and are instantly accessible to POSSE users as if they were directly present in the POSSE system.
Document upload occurs as part of the initial application process. Applicants may perform online bulk upload using native in-browser drag/drop functionality. POSSE LMS uses document checklists to prompt applicants for the document types they can submit. Administrators can define these checklists, including providing sample documents and setting up rules to identify required documents. Administrators can also define “complex document types,” which use advanced file name matching to automatically group multiple uploads into the same document within the markup tool.
Computronix integrates POSSE LMS with a variety of third-party e-commerce, cashier, AR/GL and financial systems as well as with PCI-compliant e-payment systems to receive online payments.The POSSE LMS Customer Portal allows customers to select multiple outstanding fees and pay them with a single transaction. From the Staff Portal, payments for multiple items and partial payments can be processed using an integrated cashiering solution.
Civic populations weaned on the 24/7/365 convenience of modern online services now bring similar expectations to their government service experience. POSSE LMS’ proven ability to support the creation of ‘one-stop’ citizen service portals empowers government agencies to close the service gap between public and private sector customer experiences. Automation-guided online service wizards and convenient online payment reduces operational reliance on physical service infrastructure. Moreover, the single account/multi-services model seamlessly creates a deep data repository facilitating robust operational and KPI reporting to efficiently assess and iterate new service workflows going forward.