Key Facets of an Innovation Empowering Platform (Part 2)
Key Facets of an Innovation Empowering Platform (Part 2) This week, we conclude our series on Reinventing Civic Services with Intelligent Automation with a further look at the core technologies integral to the success of each of our award-winning government agencies. Philadelphia, Albuquerque, and Douglas County, CO, are each acknowledged as progressive digital communities […]
Key Facets of an Innovation Empowering Platform (Part 1)
Key Facets of an Innovation Empowering Platform (Part 1) This week, we continue our series on Reinventing Civic Services with Intelligent Automation with a look at the core technologies integral to the success of each of our award-winning government agencies. Philadelphia, Albuquerque, and Douglas County, CO, are each acknowledged as progressive digital communities achieving […]
Automation of the Agency
Automation of the Agency This week, we continue our series on Reinventing Civic Services with Intelligent Automation with a look at the factors each of our award-winning government agencies prioritized to ensure winning user experiences for colleagues and citizens alike. While the long track record of award winning innovations from Douglas County, Albuquerque, and […]
Citizen Services
Citizen Services This week, we continue our series on Reinventing Civic Services with Intelligent Automation with a look at the factors each of our award-winning government agencies considered to ensure the provision of effective citizen services. Intelligent Automation of Citizen Services Given the ‘hands on’ nature of internal process work, it can often […]
Project Successes Featuring Intelligent Automation
Project Successes Featuring Intelligent Automation This week, we continue our series on Reinventing Civic Services with Intelligent Automation with a look at the role intelligent automation plays in enabling internal business process for effective service outcomes. Intelligent Automation While improved civic engagement and sustainable revenue growth are the core drivers that spur smart […]
Revitalizing Governance with Data Driven Customer Experiences
Revitalizing Governance with Data Driven Customer Experiences This week, we continue our series on Reinventing Civic Services with Intelligent Automation with a look at the role data integration plays in achieving winning customer experiences. You’d be hard pressed to find three more distinctly different communities than Philadelphia, Albuquerque, and Douglas County. Yet, […]
Reinventing Civic Services with Intelligent Automation
Reinventing Civic Services with Intelligent Automation The expectations have changed for government services. A now digital savvy populace expects the same real-time convenience and personalized user experiences as those enjoyed in their daily transactions with customer friendly consumer brands. Constrained by system silos (both data and operationally), tight budgets, entrenched workflows, and oft conflicting […]
PLI Responds Rapidly to COVID Crisis with Citizen Chat
PLI Responds Rapidly to COVID Crisis with Citizen Chat The City of Pittsburgh’s Department of Permits, Licenses and Inspections (Pittsburgh PLI) has launched online chat support to provide citizens with immediate and interactive support during the COVID-19 Crisis. In anticipation of the Department closing public access in compliance with COVID-19 prevention measures, Pittsburgh PLI, […]
