This week, we conclude our series on Reinventing Civic Services with Intelligent Automation with a further look at the core technologies integral to the success of each of our award-winning government agencies.
Philadelphia, Albuquerque, and Douglas County, CO, are each acknowledged as progressive digital communities achieving innovation acclaim and economic growth through their modern approach to digital governance services.
Despite their diverse scope of innovations, a thorough assessment of these respective initiatives reveals common factors providing a clear roadmap to emulate for those agencies similarly invested in driving revenue growth through web responsive governance.
Chief among these:
Given the vital role that a robust Permitting & Licensing system plays in each of these success stories in making data accessible, streamlining business processes, delivering citizen services, and empowering economic growth, let’s conclude our study with a brief summary of the core technologies integral to these innovation empowering platforms:
A common factor in the award-winning approaches pursued by Albuquerque, Douglas County, and Philadelphia was the forward-thinking decision by each to build technology innovations on the foundation of a highly configurable workflow management platform capable of supporting a feature rich licensing and permitting solution. This approach creates a ‘best of both worlds’ scenario for agencies needing a customizable solution specific to their own operational processes and regulatory standards, in addition to the fixed cost certainty afforded by a deep feature product module with elegant user experiences and robust reporting capabilities.
Key advantages of this approach:
The trend is now established. Agencies of all sizes are moving to the cloud to achieve the scalability, security and full feature functionality of a legitimate enterprise solution without the often-exorbitant cost and maintenance required to support an internalized infrastructure investment.
With a cloud-based SaaS (Software-as-a-Service) solution, government agencies are increasingly leveraging the myriad benefits of a turnkey approach to software delivery, as one that prioritizes the bulk of technology expenditures on innovation and services rather than maintenance and security:
Citizens are speaking and leaders are listening. The mandate for modernization in citizen services has arrived.
That is the good news. The even better news is that alongside a revitalized political commitment to improved citizen engagement, there also exists proven paths to emulate for those forward-thinking jurisdictions primed to launch their own innovation initiatives. In every corner of the Union, from Pennsylvania to New Mexico to Colorado, agencies are blazing their own trails to success with data accessibility as the spark, intelligent automation as the fuel, and responsive customer service as the fire that ignites rapid revenue growth and further innovation funding.
In contrast to the private sector where competitive advantages are closely guarded secrets, one of the primary benefits of the public sector is successes are shared and once shared, can be easily emulated.
There’s a lot to be learned from celebrated ‘Digital Cities & Counties’ like Philadelphia, DouglasCountry, and Albuquerque. The questions that come to mind are: what can you learn from their approaches, and how can you make these innovations even better for your community?