Key Facets of an Innovation Empowering Platform (Part 2)

This week, we conclude our series on Reinventing Civic Services with Intelligent Automation with a further look at the core technologies integral to the success of each of our award-winning government agencies. 


Philadelphia, Albuquerque, and Douglas County, CO, are each acknowledged as progressive digital communities achieving innovation acclaim and economic growth through their modern approach to digital governance services.


Despite their diverse scope of innovations, a thorough assessment of these respective initiatives reveals common factors providing a clear roadmap to emulate for those agencies similarly invested in driving revenue growth through web responsive governance.


Chief among these:


  • A commitment to eliminate agency silos to empower true data accessibility & transparency.
  • Adoption of intelligent automation to streamline workflows for internal & external stakeholders.
  • A clear focus to deliver citizen services consistent with the highest customer service standards.

Given the vital role that a robust Permitting & Licensing system plays in each of these success stories in making data accessible, streamlining business processes, delivering citizen services, and empowering economic growth, let’s conclude our study with a brief summary of the core technologies integral to these innovation empowering platforms:


Workflow management


A Workflow Management Engine Supporting a COTS Solution


A common factor in the award-winning approaches pursued by Albuquerque, Douglas County, and Philadelphia was the forward-thinking decision by each to build technology innovations on the foundation of a highly configurable workflow management platform capable of supporting a feature rich licensing and permitting solution. This approach creates a ‘best of both worlds’ scenario for agencies needing a customizable solution specific to their own operational processes and regulatory standards, in addition to the fixed cost certainty afforded by a deep feature product module with elegant user experiences and robust reporting capabilities.


Key advantages of this approach:


  • A highly configurable workflow management platform empowers agencies to easily design and deliver operational best practices to reclaim resource capacity and streamline internal processes.
  • Creation of a single consolidated database provides a reliable, accurate source for all decision and operational information for Planning, Permitting, Licensing, Land Management and Compliance services—including a history of all interactions (applications, documents, pictures, plans, status, etc.) readily accessible on a 24/7 basis.
  • A legacy system replacement plan ensures ongoing service continuity and accurate data conversion to minimize disruption while migrating users to a modern, consolidated and accessible web based solution with the required flexibility for current and future requirements.

About POSSE Workflow Automation


Clouds through windows


Cloud Delivery


The trend is now established. Agencies of all sizes are moving to the cloud to achieve the scalability, security and full feature functionality of a legitimate enterprise solution without the often-exorbitant cost and maintenance required to support an internalized infrastructure investment.


With a cloud-based SaaS (Software-as-a-Service) solution, government agencies are increasingly leveraging the myriad benefits of a turnkey approach to software delivery, as one that prioritizes the bulk of technology expenditures on innovation and services rather than maintenance and security:


  • Agencies can count on 24/7 system and support access, with expertise provided by product experts fluent in all aspects of the platform, code base and future roadmap.
  • Security standards and compliance requirements can be maintained by the solution provider, greatly reducing operational efforts to stay abreast of ever escalating requirements in this area.
  • Going to the cloud empowers jurisdictions to cost effectively scale services exponentially without onerous investments and efforts in hardware, implementation, integration and support.
  • Unlike an overly customized technology platform, a cloud solution provides a more predictable and achievable product roadmap and upgrade path, enabling leaders to better dovetail organizational strategic initiatives with accompanying technology refinements.
  • A cloud solution better equips the potential adoption of new and emerging technologies in your overall platform portfolio including mobile apps, AI, and the Internet of Things.
  • A cloud delivery model lessens the inherent risks associated with internal staff comprising the core implementation & support resource for solutions often envisioned as generational platforms.

About POSSE Cloud


Reinventing Civic Services With Intelligent Automation


Citizens are speaking and leaders are listening. The mandate for modernization in citizen services has arrived.


That is the good news. The even better news is that alongside a revitalized political commitment to improved citizen engagement, there also exists proven paths to emulate for those forward-thinking jurisdictions primed to launch their own innovation initiatives. In every corner of the Union, from Pennsylvania to New Mexico to Colorado, agencies are blazing their own trails to success with data accessibility as the spark, intelligent automation as the fuel, and responsive customer service as the fire that ignites rapid revenue growth and further innovation funding.


In contrast to the private sector where competitive advantages are closely guarded secrets, one of the primary benefits of the public sector is successes are shared and once shared, can be easily emulated.


There’s a lot to be learned from celebrated ‘Digital Cities & Counties’ like Philadelphia, DouglasCountry, and Albuquerque. The questions that come to mind are: what can you learn from their approaches, and how can you make these innovations even better for your community?