Reinventing Civic Services eBook - Computronix Computronix

Reinventing Civic Services with Intelligent Automation

The expectations have changed for government services.


A now digital savvy populace expects the same real-time convenience and personalized user experiences as those enjoyed in their daily transactions with customer friendly consumer brands.
Constrained by system silos (both data and operationally), tight budgets, entrenched workflows, and oft conflicting demands to be more secure and yet more transparent, today’s government agencies are racing to modernize in both process and infrastructure. For forward thinking agencies, the roadmap is ambitious but daunting:

As citizen demands grow for modernized government services, political will and budget priorities are similarly aligning to drive innovation forward at a rapid pace. While this is undoubtedly good news for agencies striving to modernize, the other side of the coin is accompanying expectations for ambitious deadlines, rapid return on technology investments, and an emergent need for elegant new solutions to the long-entrenched problems of siloed data, legacy systems and change resistant workforces.

The good news is several forward-thinking jurisdictions have boldly stepped forward onto a new path to government service innovation. In doing so, their noteworthy achievements can now serve as a roadmap to emulate for those jurisdictions similarly invested in driving revenue growth through responsive governance.

Digital Cities & Counties


Three regionally and culturally distinct communities that nevertheless share common ground as three of the most celebrated ‘Digital Cities & Counties’ in America.

City of Philadelphia skyline

Philadelphia, Pennsylvania

“We have been building a coalition of city, community, business and educational institutions. They are all enthused and ready to help with smart city projects focused on the built environment, telecommunications and basic public services. We know the technology behind us is important for our citizens and businesses alike, and the expertise that the Smart Cities Council brings will help us realize those opportunities.”
Mayor Jim Kenney, Philadelphia, PA

Albuquerque Skyline

Albuquerque, New Mexico

“We are committed to being smart in using technology and creating conditions for innovation. Internally, we were clear about improving obsolete business systems that were creating a drag on service delivery, and we bolstered a culture centered on improving connections between residents and City Hall. Externally, we demonstrated to residents that digital advancement was not simply about pursuing the latest fad, but about improving their quality of life.”
Richard Berry, Former Mayor, Albuquerque
Peter Ambs, Former CIO, Albuquerque

Castle Rock. Colorado skyline

Douglas County, Colorado

“POSSE affords me the ability to be efficient. Whatever we need, POSSE has been able to provide as far as process management. It’s such a solid, configurable product and they are so open to inventing new things with us.”
Terence Quinn
Community Development Director
Douglas County, CO