PLI Responds Rapidly to COVID Crisis with Citizen Chat
PLI Responds Rapidly to COVID Crisis with Citizen Chat The City of Pittsburgh’s Department of Permits, Licenses and Inspections (Pittsburgh PLI) has launched online chat support to provide citizens with immediate and interactive support during the COVID-19 Crisis. In anticipation of the Department closing public access in compliance with COVID-19 prevention measures, Pittsburgh PLI, working […]
Measuring Your Current Organizational Readiness for Change
Measuring Your Current Organizational Change Readiness Are you a government agency planning to implement a new enterprise software solution in the immediate to near future? If so, have you taken measures to assess whether your organization is truly ready to succeed with a major change project of this scale? Having successfully implemented large scale software […]
Cloud-Based Software Meets Demand for Teleworking Tools
Cloud-Based Software Meets Demand for Teleworking Tools For government agencies striving to maintain services during the current COVID-19 Pandemic, telework is increasingly becoming the prevalent tactic for keeping staff proactive and productive—while simultaneously supporting the current needs for social distancing and self-isolation. While the advantages of teleworking (otherwise known as telecommuting, working from home [WFH] […]
Transforming the Government Customer Experience
Solution Brief: WebUI Transforming the Government Customer Experience What does a superior government customer experience look like from a citizen’s perspective? For many, the phrase immediately evokes expectations of an end user transaction and/or information exchange, with most of these interactions increasingly taking place via self-service websites. The reality however is such interactions typically represent […]
CSI: COTS Software Investigation
Spot the Clues to Avoid a Software Crime For many government clients, a failed COTS* software project can often feel like a crime scene. Clues that could have helped avoid a costly project failure are often revealed only after the fact, reminding all involved of the critical importance of careful due diligence in choosing a […]
Building Your Ideal Vendor Profile
Building Your Ideal Vendor Profile Good news! You’ve begun the process to build a compelling business case for your government agency to replace your underperforming Permitting & Inspections (P&I) solution: You’ve calculated the expected revenue opportunities and costs savings to factor into your initial business case projections. You’ve started to vet potential solution providers, assessing the core differences in their primary operational […]
Vetting a Vendor to Ensure a Perfect Fit
Vetting a Software Vendor to Ensure a Perfect Product Fit In the first part of this series, we examined the core factors government agencies must consider when planning to replace a poorly supported or end-of-life Permitting & Inspections solution. Referencing that information will be helpful for those looking to build a compelling business case for […]
The Case for Replacing Your P&I Solution
The Case for Replacing Your P&I Solution “Our permitting & inspection software is outdated, performs poorly, and the support is nearly non-existent, but we can’t afford to replace it!” As the staff of Computronix travel across North America meeting with government agencies of all sizes, statements like this are becoming an increasingly common refrain. On […]
How COTS+ Solves the ‘Buy vs Build’ Conundrum
How COTS+ Solves the ‘Buy vs Build’ Conundrum For most government agencies, the conventional approach towards enterprise software procurement has focused on two potential implementation approaches: Building your own custom solution bespoke to your exacting business requirements. Buying an existing COTS (Commercial Off The Shelf) solution that meets many, but not all, of your business […]
Security and Innovation in the Cloud
Gain as much information as you can about your selected software vendor and their technology solution to determine the overall likelihood not only of initial project success, but of a positive and enjoyable, long-term “win-win” relationship with the vendor.