Digital Customer Services
Self-Service Citizen Portals
Simultaneously reducing agency overheads while improving taxpayer satisfaction, POSSE PLS’s robust, mobile-friendly citizen portal is a foundational element for the provision of modern permitting and licensing services. Satisfying the need for convenient self-service, this mobile friendly citizen portal features seamless GIS integration and easy-to-follow automation assisted workflows to achieve the following customer service wins:
- Easily completed forms with pre-loaded fields and dynamic automation assistance, assist applicants to increase overall compliance rates.
- Ability to schedule inspections, perform transactions and pay fees.
- Capability to submit and track permit applications online.
- Citizens/Stakeholders have full visibility on project workflow and status.
- Citizen services available via cellphones, tablets, and PCs.
- Citizens have a unified single account profile across multiple services.
- Permitting and licensing services available on a 365/24/7 basis.
- Easy portal operability without training or assistance required.
- User-friendly tools for managing and updating portal content.
- GIS integration facilitating rich visualizations to access code/zoning information, view land parcel permit history, and map/route inspections.
- Site assets easily designed & published to agency brand requirements.
- Low code development environment suitable for non-technical users.
- Fully web responsive with HTML 5 compliance.
- ADA compliant.