Laura Fairchild and the Supervisor Training Course

For our Computronix employee interviews, we sit down with people from all levels of our company and ask them about their jobs, and what it’s like working for Computronix.

Laura Fairchild had been a supervisor and a project manager at a few different tech companies before she joined Computronix. She says that after she was hired, her first major challenge was “to learn the project methodology here. Computronix just does things a little bit differently.” The challenge was quickly overcome by completing tasks during the course of her job. “The first time doing something was the most difficult, and everyone’s been very great and very helpful. It’s an extremely supportive environment for project managers,” she explains.

That care and helpfulness is something that Laura has come to expect from Computronix employees, and was apparent even in her first interview. Because there’s such an emphasis on thoughtfulness and care towards employees, she found that even though she’s worked as a supervisor for many years, there were still things she needed to learn about being a supervisor at Computronix.

Fortunately, Computronix offers a Supervisor Training course, which Laura was recently part of. She was able to learn the specific roles and requirements of a supervisor at Computronix. Specifically, how supervisors are expected to support their supervisees, “caring for them, challenging them and helping them to grow and develop.” One way that supervisors can do this that really stuck with Laura is to show appreciation for supervisees – both publicly and privately.

Laura recommends the Supervisor Training course to anyone at Computronix who wants a leadership position. As she puts it, “I think if you’re going to be a supervisor at CX, you have to take this course. Even if you’ve been a supervisor for 20 years, you can still learn from this training.”

For our Computronix employee interviews, we sit down with people from all levels of our company and ask them about their jobs, and what it’s like working for Computronix.

At Computronix, employees are frequently given opportunities to learn and grow and try new things. A common mantra is that “we don’t put people in boxes.” If someone expresses an interest in a certain position or type of work, they are generally given the freedom to explore that interest. Likewise, if a supervisor sees that a member of their team has an aptitude in a certain area, they encourage them to develop that talent, and perhaps even allow them to take on new roles according to those strengths. Daniel Magill is an example of a Computronix employee who was able to do this.

Just six months after starting at the company, and while still a Developer 1, he became a support desk representative for the POSSE product. Typically, support desk reps are at least a Developer 2 or higher, and have been with the company for much longer than six months. However, Daniel quickly proved that he was more than capable of handling the steep learning curve and the new responsibilities that came with the position. He is quick to explain that it wasn’t a solo effort though. When an issue came in that was too challenging for him to solve on his own, he explained, “I could always talk to the product team, and they would give me the information I needed to either solve the issue or to figure out a solution on my own.”

After seven months as a support desk rep, he transitioned back into a development role. Because of the experience with and deep knowledge of POSSE that he gained from that position, he has been able to provide assistance to co-workers when they run into a difficult issue. Many clients have also benefitted from Daniel’s knowledge and skill. He recounts one particular time when a client’s search was taking upwards of five minutes to load each time, and he was successfully able to bring that down to less than five seconds.

From the support he received from co-workers when he personally encountered difficult problems, to the support he now offers others, support has been a big influence during Daniel’s two years at Computronix. Thus, it comes as no surprise that his first thought when he’s asked what his colleagues are best at is simply, “supporting each other.”