He had been a programmer in the IT department of a large international corporation before that time. He wanted to be able to solve difficult problems and serve clients well, but most importantly, create an environment where both employees and clients would be valued and treated with respect. These are goals which have remained constant throughout the company’s lifespan, despite growing from a single employee and a couple of clients to nearly two hundred employees and dozens of clients in major population centers across North America.
We have held true to these original objectives for over 35 years by constantly prioritizing people and relationships – with our clients, our staff, and our business partners. We have continued to grow and take on new clients while maintaining strong relationships with existing customers. These relationships are developed and maintained through our consistent emphasis on ethical business practices and putting people first, both of which have furthered growth, staff loyalty, and client satisfaction.
When you choose to work with Computronix, it begins with a conversation. A specialized team of our employees will work together with you to identify your business’s unique problems that need to be solved. From there, we configure a software solution that makes day-to-day processes easier so that you can focus on what matters most. Our process follows industry best practices, while ensuring that the Computronix dedication to creating a win-win situation is kept consistent.
As we discussed in 9 Things You Need to Ensure Your Government Software Project Succeeds, government software projects are incredible undertakings that can be laden with challenges, which is why preparation is essential. A big part of preparing for a software overhaul is assessing the options and determining if your agency is, in fact, ready for such a massive change.
What is a Pre-configured COTS Solution?
Our software products, POSSE Land Management System® (POSSE LMS) and POSSE Alcoholic Beverage Control® (POSSE ABC), are classified as Pre-configured Commercial Off-The-Shelf software products, meaning that they are ready-made and available for sale. Our web-based POSSE systems are baseline, functional products that we configure for each client’s specific needs. POSSE simplifies workflows by automating, integrating, monitoring, reporting, and enforcing processes and tasks. It connects departments, clients, employees, and management with limitless possibilities for regulatory compliance (e.g. licensing and permitting). Unlike custom-built software, which is high-risk and pricey, COTS systems like POSSE are flexible, low-risk, and affordable – plus our POSSE systems have a 100% success rate. At Computronix, our key to ensuring your software project’s success is partnering with you to improve processes continually, even after you’ve begun using your software.
What You Need to Do to Prepare for a COTS Solution
COTS business system implementation rely on collaboration for success, so your organization must participate in the following tasks to determine how POSSE will work for you:
These pre-emptive tasks will help your agency evaluate and investigate the impact of a software change on your business and staff as well as your readiness for it. A software change involves a complete paradigm shift and your organization may need to lean in and course-correct to achieve its goals.
Because without a desire for change, flexibility, and a commitment to transformation, a software reconstruction will fail.
Signs That COTS Isn’t the Right Solution for Your Agency
If your organization wants a technological upgrade but isn’t interested in changing how they do business, they may need a custom-built versus a COTS solution. A new software system is transformative: it instigates a corresponding and innovative change, especially at the leadership level. Without a vision for the future and a willingness to change, your organization may not be ready.
If your organization wants a system designed and tailored to how it already operates, you may need custom-built software. While POSSE is a flexible system, changes to your software will require a subsequent change in operations to streamline the new processes and procedures. POSSE will change your day to day operations and the way your organization works.
If your organization has already established its future state and is working towards that vision and doesn’t want to change course, you may need custom-built software but you’ll need to be prepared for the associated risks and costs.
Changing Your Organization’s Mindset
Whether you pursue a custom-built or COTS software option, you’ll inevitably need to adjust or restructure your business to accommodate the new technology. Embracing change is hard. It’s uncomfortable and stressful, but by working with your team in advance of procuring a vendor for the software change, you can encourage buy-in and participation. Including your teams, both leaders and end users, in the discussions from the get-go, you can assess your organization’s readiness and the steps you need to take to be ready.
Contact us today to discuss readying your organization for a software change. We’re here to help.
For our Computronix employee interviews, we sit down with people from all levels of our company and ask them about their jobs, and what it’s like working for Computronix.
Laura Fairchild had been a supervisor and a project manager at a few different tech companies before she joined Computronix. She says that after she was hired, her first major challenge was “to learn the project methodology here. Computronix just does things a little bit differently.” The challenge was quickly overcome by completing tasks during the course of her job. “The first time doing something was the most difficult, and everyone’s been very great and very helpful. It’s an extremely supportive environment for project managers,” she explains.
That care and helpfulness is something that Laura has come to expect from Computronix employees, and was apparent even in her first interview. Because there’s such an emphasis on thoughtfulness and care towards employees, she found that even though she’s worked as a supervisor for many years, there were still things she needed to learn about being a supervisor at Computronix.
Fortunately, Computronix offers a Supervisor Training course, which Laura was recently part of. She was able to learn the specific roles and requirements of a supervisor at Computronix. Specifically, how supervisors are expected to support their supervisees, “caring for them, challenging them and helping them to grow and develop.” One way that supervisors can do this that really stuck with Laura is to show appreciation for supervisees – both publicly and privately.
Laura recommends the Supervisor Training course to anyone at Computronix who wants a leadership position. As she puts it, “I think if you’re going to be a supervisor at CX, you have to take this course. Even if you’ve been a supervisor for 20 years, you can still learn from this training.”
Implementing a major, government software project is tricky business, particularly when you consider that these projects are not only a massive undertaking, but they tend to be frustrating, time-consuming, and full of obstacles – with many failing and even more going over budget. Look no further than the United States’ HealthCare.gov or the federal government’s Canada.ca consolidation for examples of government software project catastrophes. But despite the growing list of failed and over budget projects, in today’s government, automation is everything: municipalities are managing an overwhelming amount of information from licensing and permitting to enforcement, inspection, and process control. So how do government software projects succeed when so many fail? Preparation.
Defining Software Project Success
The Standish Group, who aim to change the way software projects are managed, tracks the results of over 50,000 software projects around the world to evaluate and assess what works, what doesn’t, and how to achieve success – not just within the software company’s work and approach, but also within the client’s organization. The Standish Group defines success as completing software projects “on time, on budget, with a satisfactory result.” Thus far, The Standish Group has discovered that there are nine key elements to ensuring software project success (here they are in order of importance):
How Computronix Can Help
At Computronix, we understand how overwhelming and complex government software projects are – not just in the planning and rollout, but also in the ongoing use and configuration. For us, the project doesn’t end once the system is implemented and working. In fact, it never ends. We don’t just hand off the software and walk away, we partner with our clients to ensure that software is configured to their continued, ongoing needs – which is why we have a 100% success rate in creating and customizing our POSSE LMS (Land Management System) and our POSSE ABC (Alcoholic Beverage Control) software for municipal clients. No matter how big the municipality or how complex the project, we engage our clients from inception through to usage. We work with them to create buy-in and participation and to define the project’s goals and objectives. We don’t just build software, we build effective and successful teams to implement and use our POSSE systems because it’s not just about the tool, it’s about the people.
Contact us today to discuss your upcoming software project or how to enhance your current POSSE LMS or POSSE ABC system.
DENVER, CO – Computronix is pleased to congratulate Douglas County, Colorado, a longtime POSSE customer, on receiving the Digital Counties Survey award as the top digital county among those with a population between 250,000 and 499,999 citizens. This annual award is given by the Center for Digital Government and the National Association of Counties. It is given to the counties with the best technology practices, particularly those who improve their citizen’s experience through increased efficiency, reduced costs, collaboration, and citizen engagement.
Douglas County received the award for a variety of initiatives that use technology to improve staff training, increase collaboration between departments and with neighboring counties, and provide open data to their citizens.
Roger Partridge, Chair of the Board of Douglas County Commissioners, on behalf of the full Board, said “Consistent with the high value our Board assigns to being an open, accountable and participatory government, we are thankful and humbled to learn that our investment in technology to improve transparency, accountability, information access and public engagement is recognized as among the nation’s best.”
Computronix has partnered with Douglas County for almost 15 years, providing our POSSE system to Douglas County’s Building, Planning, and Engineering departments, which has enabled the county departments to work more closely together, collaborate more efficiently and serve their citizens better. By making it possible for land developers to submit permits online, get immediate notifications of tasks to be completed, and get a clear timeline of the permitting process, Douglas County and Computronix have created a system that developers have called “the best in Colorado!” Computronix is proud to work with Douglas County, and we look forward to a continued successful partnership with this technology leader.
With offices in Edmonton and metro Denver, Computronix is regarded as one of the leading North American vendors in government regulatory software innovation. Since 1979, Computronix has provided robust government workflow solutions for more than 40 state, provincial, and local governments. To date, POSSE government customers have won over 18 national and international awards for business transformation and improved customer and public service.
Melanie Atkinson, a Functional Application Analyst at the City of Surrey, describes her experience as a Computronix customer, and how important the POSSE software is to Surrey.