Interview With Luke Ogg, Product Owner

For our Computronix employee interviews, we sit down with people from all levels of our company and ask them about their jobs, and what it’s like working for Computronix.

One of the most unique positions at Computronix is that of the product owners. There are only two product owners in the company, and Luke Ogg is one of them. Specifically, he is the POSSE Land Management System (POSSE LMS) Product Owner, and he describes himself as being constantly “deep in the next release of LMS.” His role consists of constantly trying to improve the product, and evaluating the many ideas for LMS to see which ones are the best fit for the product, and will ultimately best serve Computronix’s customers.

A big part of his job, and a part that he loves, is finding solutions and solving problems. “Every day we get to solve problems,” he says. However, he says is that his favorite part of the job is actually when he is able to help people. He talks about the “lightbulb moment,” when he’s on-site with a client and there’s a realization of how POSSE LMS can make their job easier.

He enjoys working with the team and Computronix, praising them as “genuine and caring” people who make it a great atmosphere to be part of. Not only that, but in his opinion, they’re brilliant, saying “I’ve seen problems solved and solutions created at Computronix that are both award winning and amazing.” He praises the POSSE software and is proud to be part of the team that improves it.

Even though he’s no longer on the “front lines,” so to speak, as a developer writing code directly for clients, his job is still an integral part of providing a better experience for Computronix clients. “Better software is going to equal better service, because it’s easier for our team to implement.” And in Luke’s opinion, serving clients well is the most important thing Computronix can do.

For our Computronix employee interviews, we sit down with people from all levels of our company and ask them about their jobs, and what it’s like working for Computronix.

Interestingly, although Herman Leusink is the founder of Computronix and led the company its first 34 years, he has been passed up as the longest continually employed member of Computronix by Jim den Otter. Jim started with Computronix in the early 80’s, and has been a fixture at the company ever since. One could hardly publish a series of interviews with Computronix employees and neglect to talk to Jim, so we sat down with him to hear his story, and the story of the company along with it.

In the early days of Computronix, Herman taught programming classes at the office on evenings and weekends, providing a rare opportunity for young people to gain experience with computers prior to attending university. Jim was recruited out of this crop of young programmers. As Jim describes it, “it’s almost like Computronix chose me…it was just a very natural fit.” For many years, he stayed in his initial role, doing contract work on-site for clients. As the company steadily grew, there was a need for more leadership, so Jim’s role changed as well. He is now the Chief Technical Officer, leading research and development, guiding the company’s technical direction and product direction, as well as a wide range of other responsibilities. And he still gets the chance to “write a little snippet of code every now and then that makes its way into our products.”

Perhaps Jim’s most significant, impactful achievement at Computronix was the creation of the POSSE software, our award-winning flagship product, which, “20 years later, is still innovative and being pushed forward all the time.” He was the leader of the team that developed the software, and even did some of the programming himself. While that in itself is more than worthy to be a source of pride, he says that “I’m actually more proud of the impact that the software has had on our customers.” Because of POSSE, clients are doing better business, their staff are better equipped, and thousands of people have been positively impacted.

The impetus for POSSE was, essentially, just a really difficult problem that needed solving. However, what Jim and his team did at that time, and what Computronix continues to do, is “solve classes of problems rather than individual problems.” This means that, instead of building unique solutions for every single issue encountered, we create a solution that can be used for similar issues that come up in the future – solving problems before they even come up!

When talking to Jim about Computronix, there are two subjects that come up over and over again. The first is problem-solving, and it’s obvious that he relishes, and even seeks out, interesting and difficult problems to solve. The second is people. He clearly believes it when he says that “every person is intrinsically valuable.” Each person’s health – physical, mental and spiritual – is important to Jim and the rest of the executive team. He takes issue with the classic idea of “work-life balance,” because sometimes work just isn’t as important as other things that are going on in life, such as in cases of medical issues or family emergencies. Instead, the term that Jim (and others at Computronix) uses is “life balance – because work is just a part of life.”