Michael Ardron and the Supervisor Training Course

Michael Ardron has been at Computronix over 16 years and has spent most of those years working as an Account Manager; engaging with existing clients to build a relationship and help them to receive exceptional service from Computronix. Michael explains that one of the key factors in building this relationship is connecting with key stakeholders who are able to make long-term decisions and spearhead them through to completion.

Michael has also acted in a supervisory role several times throughout his career at Computronix and recently attended the Supervisor Training course.  This provided him with a refresh on the key elements of what is expected of a supervisor at Computronix. His impression of the course is that “It’s really about making sure that supervisors are ‘tapped in’ to the culture of the company because we have a really unique culture here, unlike any other place I’ve been.”

That culture is something that Michael takes pride in being part of and in passing on to others as a supervisor. Because Computronix values people’s needs, the Supervisor Training course teaches future supervisors how to care for their teams, make sure they have meaningful work, and support them in their growth and development. There are topics covered such as: how to deal with confrontation, how to have difficult conversations, and how to connect with supervisees in the way that they can best respond to. But through it all, Michael says “we always come back to the core values of respect, trust and serve. These core values really resonated throughout the course.”

The importance of Computronix’s core values comes up over and over when talking to Michael. It’s clear that for him, respecting, trusting, and serving others is truly at the core of his job and at the core of how he interacts with his supervisees.

For our Computronix employee interviews, we sit down with people from all levels of our company and ask them about their jobs, and what it’s like working for Computronix.

Computronix employees are constantly encouraged and given opportunities to learn and become better at their jobs, and even to move into new positions if they so desire. As part of this emphasis on professional development, the company offers several programs, courses and classes, such as the Emerging Leaders course.

Steven Shorey is a Tech Lead at Computronix, and during his first year with the company he took the Emerging Leaders course. He felt that, although he had been in a few different leadership positions previously, he’d never really been taught the “right way” to be a leader.  He wanted to ensure that he was not only getting projects done but also maintaining healthy relationships with his co-workers in the process. In contrast to other companies he’s previously worked for, leadership at Computronix is “just helping somebody out and taking a vested interest in them.”

He found the Emerging Leaders course to be incredibly helpful and he was able to get a good picture of what is involved in being a leader at Computronix. He asserted that “the Emerging Leader course was very high-level and gave core concepts for how to be a leader.”

He said that he would definitely recommend the Emerging Leaders course to anyone, regardless of whether they hope to become a supervisor someday or not. He described the course as promoting and encouraging a lot of internal reflection and learning how to become more self-aware. As Steven explained it, “it’s something that anybody would benefit from. It’s a very solid personal investment, regardless of whether you want to be a supervisor at some point or not.”

One of the core values at Computronix is growth. That means that we’re always trying to grow and improve as a company, but also that we value individual growth for our employees. This comes through in training, in mentorship and in a desire to see people overcome challenges, improve, learn, and succeed. As our HR Director, Dave Neumann, says, “Healthy people are going to want to learn and grow. And then a healthy company should make a way for people to learn and grow” So, to foster and encourage learning and growth, there is a set of courses we offer to employees, known as CX Academy.  In CX Academy, employees can deepen their skills in leadership, learn to self-evaluate, discover the best practices for a variety of tasks, and more!

The various CX Academy courses provide in-depth training into broad, general concepts such as “how to have difficult conversations” or “how to get the most out of a meeting,” as well as Computronix-specific information, such as the way we manage projects or handle performance reviews. This allows employees to be equipped not only for their jobs at Computronix, but for their lives outside of work, where they will likely be able to use the concepts they’ve learned.

Class instructors are mostly senior staff who have extensive knowledge and experience in the topics as well as a few external consultants that come in to teach on specific subjects that they specialize in. There are also a few books that students are expected to read that further delve into certain topics. The variety of instruction ensures that the courses provide a very well-rounded learning experience.

Computronix is committed to ensuring that the CX Academy itself is being refined and improved, taking student feedback into account to constantly improve the classes and the format. There are also “Refresher” courses, which are shorter courses intended for those who have taken the class previously and just need the updated information from the current year. Ultimately, we want to guarantee that we are providing the best possible learning experience for our staff.

According to Dave Neumann, the key importance of the CX Academy as part of the company culture is that, “Computronix is deliberate in living out our values of learning and growth. We are not just saying that challenge matters to us. We are going to get employees ready to take on challenges and prepare them for that.”

At Computronix, we strongly value professional development, meaning that we want our employees to continually learn and grow and improve at their jobs. We talked to developers Chris Newbery and Eissa Pavo, who shared their thoughts on professional development at Computronix.