POSSE Assistant

POSSE Assistant offers agencies a reliable, configurable, and secure way to introduce AI into your permitting and licensing operations. By giving citizens faster access to accurate information to reduce staff service burdens, POSSE Assistant transforms how residents interact with government services.

"I would recommend the service (and product). [POSSE PLS] is much more user friendly than our previous system."

"The relationship that Computronix establishes with their customers is a true partnership. They want to see the project succeed and they go more than the extra mile to work with us to make sure success happens."

"I would like to add that the CX Project Team always delivers their product on time and meets project deadlines. They have also gone out of their way to listen and/or fix functionality that may not have met our original business needs."

POSSE Assistant

POSSE Assistant is an AI-powered virtual agent designed to improve the citizen experience while reducing staff workload. Integrated directly with the POSSE platform and a curated set of government data sources, POSSE Assistant provides accurate, context aware responses to public inquiries, guiding users through your POSSE workflows with clarity and reliability.

Unlike generic web-based chatbots, POSSE Assistant operates within an agency defined knowledge base of internal documents, GIS layers, zoning data, and application records, ensuring responses are both relevant and trustworthy.

From this convenient, mobile-friendly tool, POSSE Assistant offers:

A powerful AI chat window
An elegant way to integrate AI with your POSSE solution
Natural language search queries
Context specific information provision and service assistance
Fully integrated with your customer portals
On/Off notification alerts
No account login required
Information guardrails to prevent AI “hallucinations”
Proactively guides end users through streamlined workflows
Email conversation summaries
Elegant and elevated CX/UX
Provides applicants guided information steps for sequential tasks and business processes
Facilitates user feedback for ongoing iterative improvements
Eliminates the need for staff to respond to repetitive, easy-to-answer questions

Demonstration

Features

Information Retrieval

Provides tailored answers to user questions using a curated set of data sources including GIS layers, zoning data, application status records, and government knowledge bases.
Supplies clear next steps such as links to relevant applications or contacts for the appropriate department.

Enhanced Customer Experience

Delivers an intuitive, natural language interface for citizen portal users.
Integrates seamlessly with both external citizen-facing portals for a consistent experience.
Available to guests without a login required, ensuring wide accessibility.
Provides a modern, user-friendly interaction model that elevates the perception of digital government services.

Workflow Guidance

Assists users both before and after portal login, offering immediate access to POSSE data.
Proactively guides applicants through multistep processes, presenting sequential steps as links to facilitate easy completion.
Integrates with tools and documents across the POSSE platform to provide detailed workflow support.
Offers AI conversation summaries by email, ensuring users have a clear record of the information provided.

Reduced Staff Workloads

Acts as the first line of support, handling repetitive questions that otherwise require staff intervention.
Directs users to the exact resources they need, decreasing call and email volumes.
Easily updated by adding or removing documents from the knowledge base, allowing agencies to adapt quickly to evolving service demands.
Ensures staff can dedicate time to complex inquiries rather than routine data requests.

"I have worked extensively with Computronix over the last 10 years. I found Computronix to be enthusiastic, innovative, patient and always professional when they were working with our team at the City.“

Pat Drake

Program Manager, Application Development Partnership