Organizational Change Management

As we have stated in the previous article in this series, implementing a new COTS software system, with its own best practice, oriented functionality for common regulatory activities will likely require a willingness by your organization to change some of its current operating procedures. Doing so may even require a modest organizational re-design of some business units in order to better align with industry-leading best practices as implemented in the chosen COTS solution.

Let’s face it: change can be uncomfortable and stressful for some. In our experience, the best way to manage that discomfort and stress is to skillfully control how you navigate the changes.

Organizational change management (OCM) is a framework for managing the effect of new or altered business processes, or changes in organizational structure or culture, within your enterprise as a result of implementing your pre-configured COTS software. Simply put, OCM addresses the “people side” of change management.

At Computronix, we encourage our prospective customers to consider properly resourcing and planning for structured OCM activities as an integral part of their COTS project.

The outcomes of a successful OCM and/or organization re-design experience will include:

Assembling and Building Your Project Team Skills

As you can see from the previous comments, clearly there are some steps your organization can take to improve its chances of project success. When it comes to client project team skills, your project team will be successful with individuals who have training and experience in the following:

There are, of course, other important roles that will participate in the project. These include business Subject Matter Experts (SMEs), trainers, and various IT specialists (for data conversions, system interfaces, web content management). Executives/sponsors should also plan to participate at a Project Steering Committee level of oversight.

Further Resources:


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