For our “Day In The Life” series, we interview Computronix employees, affectionately known as Computroids, so we can learn more about them. Today, we hear from Jacob Harman, Service Delivery Manager in the Managed Services Department, to get the scoop on his role at Computronix, his favorite movie and food, and a whole host of other topics. He has some interesting answers…
What was the most unusual or interesting job you’ve ever had?
I was a soccer referee for 3 years. Lots of emotions running high with contenders and spectators alike. You never knew what would happen.
What do you like most about Computronix?
The respect for me as a human being and not a human doing.
What’s a day like in your role at Computronix?
Generally, my role is to take issues and facilitate the resolution via process or the right person. I am often busy and get satisfaction by helping others in their crisis.
What is the most challenging part of your role?
Most times tech support is hot or cold. Everything is on fire or everything is working as intended. Being able to adapt to that constant state of flux is the most challenging part of my job.
What has been your favorite project at Computronix?
Team exercises where we as a team get to set our own mission and vision for the future.
What was the hardest problem you had to solve at Computronix?
I have the unique opportunity to solve technical and managerial issues. Technical wise, the hardest issues are often related to our vast networking infrastructure. As a manager, although very much encouraged to have wholeness, an issue I often face that is self-imposed is managing work/life balance. Particularly if there is something important that needs to get done, I try to get on top of the issue and stay there until it is resolved.
What’s the most important thing you’ve learned during your time with Computronix?
I’ve learned how to develop rapport and a level of trust and not carry the burden all on my own. There are great people that work here. It isn’t dog eat dog.
What do you think will be the biggest technical advancement in 10 years?
I think the virtual reality or augmented reality will be more ingrained into everyday life. Need to inspect a building? Pop on some googles and “walk” through it without ever leaving your office. Read a text? Shows up in a heads up display via glasses or some apparatus that is hands free.
What tech innovator do you most admire?
Elon Musk, he’s the man.
What’s your favorite thing to do in Denver?
Car events, shows, racing, the works.
Weirdest thing you’ve ever eaten?
The Fifth Element
I have a vast and eclectic music taste. Right now, “Tadow” by FJK and Masego
Tacos or Mexican in general. Sushi and Japanese are a very close second.
Favorite TV Show?
Futurama is one I can go back and watch again and again.
What advice would you give to your 13-year-old self?
Everything will work out, even the hurts and the pains will lead to a better life. Don’t give up. Also, take cooking and acting more seriously.