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Transforming the Government Customer Experience

February 13, 2020

Solution Brief: POSSE WebUI   What does a superior customer experience look like from a citizen’s perspective? For many, the phrase immediately evokes expectations of an end user transaction and/or...

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CSI: COTS Software Investigation

February 4, 2020

Spot The Clues To Avoid a Software Crime!   For many government clients, a failed COTS* software project can often feel like a crime scene. Clues that could have helped...

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Building Your Ideal Vendor Profile

November 20, 2019

Good news! You’ve begun the process to build a compelling business case for your government agency to replace your underperforming Permitting & Inspections (P&I) solution: You’ve calculated the expected revenue opportunities and costs savings to factor...

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Vetting a Software Vendor to Ensure Perfect Product Fit

November 13, 2019

In the first part of this series, we examined the core factors government agencies must consider when planning to replace a poorly supported or end-of-life Permitting & Inspections solution. Referencing...

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