April 15, 2020
The City of Pittsburgh’s Department of Permits, Licenses and Inspections (Pittsburgh PLI) has launched online chat support to provide citizens with immediate and interactive support during the COVID-19 Crisis. In...
April 6, 2020
25 Questions to Determine Your Organizational Change Readiness Are you a government agency planning to implement a new enterprise software solution in the immediate to near future? If so,...
March 24, 2020
For government agencies striving to maintain services during the current COVID-19 Pandemic, telework is increasingly becoming the prevalent tactic for keeping staff proactive and productive—while simultaneously supporting the current needs...
February 13, 2020
Solution Brief: POSSE WebUI What does a superior customer experience look like from a citizen’s perspective? For many, the phrase immediately evokes expectations of an end user transaction and/or...