Benefits and Features

cxPathFinder is designed to simply and effectively lead users through a structured Q&A path about a particular subject or desired activity in order to provide them with the information they need. For example, if your customers need to know the types of permits they require prior to construction projects, cxPathFinder enables you to configure a Q&A path that they follow to find out the information they need, including hyperlinks to other forms or information they will need.

This removes the need for customers to call your staff for basic information that can be retrieved via your website. cxPathFinder can also be used by call center staff to effectively answer questions from telephone queries, allowing a summary to be e-mailed to the caller if needed.

One of the unique features of cxPathFinder is its ability to utilize previous answers as well as external information to help answer questions. cxPathFinder will not present questions to the user if the answer can be found based on previous answers or from information in other systems, such as GIS.

Another key feature of cxPathFinder is the ability to integrate with existing corporate system data to leverage your organizations existing knowledge. cxPathFinder can leverage information in any corporate system to answer questions and filter data in a Q&A decision tree path.

Additional features:

• Two browser applications:
  1. Administration – Web pages for configuring the Q&A paths;
  2. Public / End-User – Q&A Web pages accessed by the end-user.
• End user application Web pages can be branded to match your website look and feel;
• Support for multiple languages;
• Standalone or Integrate with GIS (ARC IMS), SQL or OLEDB compliant system;
• Tutorial and documentation for Administrators;
• Oracle, SQL and Access databases supported, as well as external data mapping;
• Sample Access database containing several Q&A paths.