For Government Business

General Administration Solutions

Customer Relationship Management (CRM)

POSSE can be used to provide outstanding service to customers. POSSE can store, update and search for available data on your customers or clients. POSSE's security features can allow or restrict access to customer information as needed.

POSSE can also be used as a call center for complaints, requests, or to provide information about the status of current planning, development, or permit applications and about the scheduling and results of inspections, and much more.

Features

• Maintain required customer data
• Consistent user interface
• Ability to leverage investments in existing systems (e.g. Accounts Receivable, Accounts Payable, etc.)
• Self-serve customer inquiries (Internet)
• Automated warnings
• Data warehousing solution (Warehouse Module)
• Document Management

Human Resource Management

POSSE can be used to manage many tasks associated with Human Resources activities such as recruitment, employee orientation and training.

Internally, POSSE can help ensure timely and consistent delivery of HR services through a decentralized model. Supervisors can use POSSE to deliver HR activities they are responsible for. All processes are accessible and easy to follow. All documents, such as orientation materials, are stored with a process in POSSE — all an employee needs is there.

POSSE, along with an organization's intranet, combines policy and procedure thus ensuring repeatable and consistent quality processes.

More POSSE Solutions:

• Regulatory & Compliance
• Land Management
• Facility/Asset Management
• Case Management